Fanatics Reviews
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. Based on 446 customer reviews from our shopper community, Fanatics’s overall rating is 3.13 out of 5 stars and 63% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 29% of reviewers consider Fanatics overall a good value option, based on a rating of 1.96 from 24 votes. The most common issues with Fanatics are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 2.15, 1.46, 2.04 and 2.57.
446 Reviews
Overall Rating
5 Stars
104
4 Stars
176
3 Stars
2
2 Stars
4
1 Star
160
Good Value
2.0
Price & Quality
2.6
Shipping & Delivery
2.2
Customer Service
2.0
Return Policy
1.5
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All Reviews (446)
brownmeercat609
May 13, 2023
"Shipping is a disaster"
There shipping is a joke if would have known how long it was gonna take I would have ordered from somewhere else. I would recommend ordering from a different site if u need ur stuff in timely manner . I won’t be ordering through them ever again after this order my stuf just went back to original place it got shipped from hasn’t even made it to my state yet. And my other package on order hasn’t moved since ordering 5 days ago .
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brownzebra195
May 13, 2023
"Zero customer service or even contact"
It is impossible to get any help or answers from customer service. I just want to exchange a jersey as it's too big for my son. I have wasted so much time trying to get help via their online chat as well as multiple phone calls that end in zero assistance. There is no way to speak or make contact with any real human. 365 day return policy? Yeah right. Pretty hard to return anything if you cannot contact the company.
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Pearl.Reynolds
May 12, 2023
"Impossible to Contact Someone!!"
Awful, the worst customer service and worst place I've ever seen to make a change or a return! It is impossible to contact someone, not even emails go to the right place! Will provide a 0 star if possible!
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purplezebra708
May 11, 2023
"I’ve ordered a shirt and twice it was…"
I’ve ordered a shirt and twice it was returned because of incomplete address, I have placed orders in the past with no problems, and now they can’t get an address right! I doubt that I will ever deal with fanatics again 👎☹️ so I reached out to Fanatics because they wanted to make it right, I actually thought that they would look into it but no, just wanted to refund me,instead of looking into the problem they just wanted to get rid of me .customer beware! I definitely will not be dealing with them again 🤬
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angryfrog181
May 11, 2023
"I find your service a shame"
I find your service a shame. I made a purchase paying fast shipping and they still haven't sent me anything or updated my order. I'm going to report you. Nobody buy in this store please. It's a fraud. I'm going to inform paypal so they can take action and I'll take action too. It's enough to keep people's money. Send me my product now or return my money. Scoundrels. DO NOT BUY ANYTHING HERE PLEASE. I wish I had read the comments before I got ripped off.
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bukolaogunleye65
May 10, 2023
"Fanatics doesn't abide by their own…"
Fanatics doesn't abide by their own terms & conditions. Per their terms & conditions, if you purchase an NFL jersey that has Free Jersey Assurance and the player changes their number then you are entitled to an even exchange. Three customer service representatives verified this to me. Fanatics has a form to complete regarding the Free Jersey. After submitting the form, Fanatics replied via email that a number change does not apply to the Free Jersey Assurance Terms & Conditions. When I questioned this in my reply email, all they did was provide a link to FAQ regarding the Free Jersey Assurance and did not answer my question as to why they are not honoring the number change. I have ordered a lot of college & NFL items from Fanatics. But with them not following their own terms & conditions, I will never order from them again.
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heavyswan883
May 10, 2023
"I don't usually get mad enough to write…"
I don't usually get mad enough to write something nasty. But this company, for the Third time, has sent me something that looks like it came out of Goodwill. I keep forgetting and I continue to order from them and I keep getting angry at the Quality. Expensive? Yes. Quality? Really awful. It's always too small like it came from China, paper thin, I ordered a jacket and I could see through it. I tried to return it and they want 10 bucks to refund my original source. What a rip. I have to remember to stop ordering from them or any of their sights. Don't make the same mistake
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Jeffery.Perez
May 10, 2023
"scammers"
their only option of delivery is 1-4 days express delivery but after you order they casually inform you in the order that it will take 15+ days. No information nothing.
and this is the licensed NBA store for EU. under the charge of those brainless scammers. last time shopping on website that has something in comon with fanatics.com
and this is the licensed NBA store for EU. under the charge of those brainless scammers. last time shopping on website that has something in comon with fanatics.com
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heavybear390
May 09, 2023
"WORST company I have ever dealt with!!!!"
Worst company I have ever dealt with.
I have never left a review but they are SO BAD i Had to. It took 4 months to get my goods and they sent the wrong size, I tried to return it and as everyone else here has said they charge an insane fee.
AVOID AT ALL COSTS!!!!!
I have never left a review but they are SO BAD i Had to. It took 4 months to get my goods and they sent the wrong size, I tried to return it and as everyone else here has said they charge an insane fee.
AVOID AT ALL COSTS!!!!!
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ticklishrabbit753
May 09, 2023
"Ordered a giftcard for someone"
Ordered a giftcard for someone. It was delivered digitally then they cancelled my order saying I called to cancel. I would never do that. I tried getting in contact the number they provided does not work. Disgusting!
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DennisDixon
May 07, 2023
"Good website, garbage products and service"
The website is great but I've had tons of problems with the products they ship out. Clearly they don't do any quality control on returned items because twice I've received items that had clearly been used before (missing tags and/or food stains). Also, i have to keep ordering because they will only issue a refund in gift card format or you have to pay a large fee. Then they tack on handling fees on each order.
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Sean.Willis
May 06, 2023
"Poor quality peraonalised print jersey"
I have ordered personalised barcelona home jersey.an digital awful printing quality:
1. Letters weren't spaced equally
2. Got peeked off in a record time after 2 to 3 times of wearing it beraing in mind that I had been buying personalised Jessie's for my son for the last 12 years and know how to take care of them and wash them carefully. This is the first time I ordered from fanatics.com and it is my last time. I lost my money as the Jersey can't be worn again
1. Letters weren't spaced equally
2. Got peeked off in a record time after 2 to 3 times of wearing it beraing in mind that I had been buying personalised Jessie's for my son for the last 12 years and know how to take care of them and wash them carefully. This is the first time I ordered from fanatics.com and it is my last time. I lost my money as the Jersey can't be worn again
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axortzet
May 05, 2023
"Young respectful and knowledgeable"
The young lady spoke very well and was very knowledgeable and smart She answered everything I asked her she was very professional
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Hannah.
May 05, 2023
"Poor Company"
Ordered some t-shirts a few days back but for some reason the order went through twice. I've emailed them twice now in regards to cancelling one and refunding me but have got nothing back. Really poor company.
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smallwolf860
May 04, 2023
"Happy with one of the items but a…"
Happy with one of the items but a t-shirt I ordered wasn't the right fit so decided I needed to return it, only to find out you have to PAY to return an item with the cheapest option being £5.90. This basically made it pointless to return it so I ended up keeping it in the end up I can't believe a company these days would make you pay to return something when so many other online retailers (Asos, Boohoo, Amazon, plus many more) allow you to do it for free as part of their service. Not great and I won't be using them again.
Replying to your response - please advise what I’d achieve from emailing your customer service desk? My issue is the fact you have to pay to return an item and this is your policy so I don’t really see how in this instance you’d be able to resolve anything for me without fundamentally changing your returns procedure.
Replying to your response - please advise what I’d achieve from emailing your customer service desk? My issue is the fact you have to pay to return an item and this is your policy so I don’t really see how in this instance you’d be able to resolve anything for me without fundamentally changing your returns procedure.
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Questions & Answers
I am still confused about part of the issue raised by "ripeka e." this customer was given store credit for an item that was ultimately found to be out of stock. what is the reasoning or policy that prevents the money from just being refunded? it would seem to me that the customer should have the option to decide, no? r. hunt, repeat customer
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What have everyone with that negative reactions, all of you have your shirt right? the kit is almost free!
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I am still confused about part of the issue raised by "ripeka e." this customer was given store credit for an item that was ultimately found to be out of stock. what is the reasoning or policy that prevents the money from just being refunded? it would seem to me that the customer should have the option to decide, no? r. hunt, repeat customer
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I canceled an order yesterday and on the status of the order it said refunded . although my bank account i haven it received the money back . how long does it take to receive the refund money ?
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I have a complaint about printing coming off after 3 washes, i am in australia will they replace it
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